Refund Returns

At Softstain, we value your trust and want you to love every purchase. Because skincare is a personal product category, we follow strict hygiene and safety standards. Please review our policy below before making a purchase.

1. Returns

  • For hygiene reasons, we cannot accept returns on opened or used skincare products.

  • Returns are only accepted for unopened, unused, and sealed products within [X days] of delivery.

  • To be eligible for a return, the item must be in its original packaging and in the same condition that you received it.

2. Refunds

  • Once your return is received and inspected, we will notify you by email.

  • If approved, your refund will be processed within [X business days], and a credit will be applied to your original method of payment.

  • Shipping costs are non-refundable.

3. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you receive a damaged or wrong product, please contact us at [your email/contact] within [X days] of delivery with photos as proof.

4. Non-Returnable Items

  • Opened or used products

  • Items purchased during sale or promotional offers

  • Gift cards or free items

5. Shipping for Returns

  • Customers are responsible for paying return shipping costs (unless the product is defective/damaged).

  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.