Shipping Policy

At Softstain, we’re committed to delivering your skincare essentials safely and on time. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing

All orders are processed within [X business days] after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation email with tracking details once your order has been dispatched.

2. Shipping Rates & Delivery Times

Standard Shipping: [X–X business days]
Express Shipping (if available): [X–X business days]
Shipping charges are calculated at checkout based on your location and order value.
Delivery times may vary depending on your location, courier delays, or unforeseen events.

3. Shipping Locations

We currently ship within [Your Country].
For international shipping inquiries, please contact us at [your email/contact].

4. Tracking Your Order

Once shipped, you will receive an email or SMS with tracking details.
You can track your order status through the courier’s tracking system.

5. Delays & Issues

Softstain is not responsible for delays caused by courier companies, weather conditions, or incorrect shipping addresses provided by the customer.
If your package is lost or damaged in transit, please contact us at [your email/contact] within [X days] so we can assist you.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect/incomplete addresses may incur additional reshipping charges.