Terms & Conditions

Welcome to Softstain. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

Softstain (“we,” “our,” “us”) operates an online store providing skincare products. By using our website, you acknowledge that you are at least 18 years old or have parental/guardian consent.

2. Products & Information

  • All products listed on our website are for personal skincare use only.

  • While we strive for accuracy, product descriptions, images, pricing, and availability may occasionally contain errors. We reserve the right to correct them at any time.

  • Results may vary depending on skin type and condition. Please read ingredient lists carefully and perform patch tests before use.

3. Medical Disclaimer

  • Our products are not intended to diagnose, treat, cure, or prevent any disease.

  • Information provided on this website is for general educational purposes only and should not be taken as medical advice.

  • Consult a dermatologist or healthcare professional before using any skincare product, especially if you have allergies, sensitive skin, or medical conditions.

4. Orders & Payments

  • By placing an order, you agree to provide accurate billing, shipping, and contact details.

  • Payments must be completed at checkout through the available payment methods.

  • We reserve the right to cancel any order in case of fraud, pricing errors, or stock unavailability.

5. Shipping & Delivery

  • Orders are processed and shipped within [X business days].

  • Delivery timelines may vary depending on location and courier services.

  • We are not responsible for delays caused by third-party carriers, customs, or unforeseen events.

6. Returns & Refunds

  • Due to hygiene and safety reasons, skincare products cannot be returned once opened/used.

  • Unopened and unused products may be returned within [X days] of delivery.

  • Refunds will be processed to the original payment method after inspection.

7. Intellectual Property

  • All content on this website (logos, images, product descriptions, designs, text) is the property of Softstain.

  • Unauthorized use, reproduction, or distribution of our content is prohibited.

8. Limitation of Liability

  • Softstain will not be held liable for any direct, indirect, or incidental damages resulting from the use or misuse of our products.

  • Use of products is at the customer’s own risk.

9. Privacy

  • We respect your privacy and handle personal data in accordance with our Privacy Policy.

  • By using our site, you consent to data collection and use as described in that policy.

10. Governing Law

  • These Terms & Conditions are governed by the laws of [Your Country/State].

  • Any disputes will be handled in the courts of [Your Jurisdiction].

11. Changes to Terms

  • Softstain reserves the right to update these Terms & Conditions at any time.

  • Changes will be effective immediately upon posting on this page.